Privacy Policy

1 Legal Bases and Purposes of Data Processing

Global TCAD Solutions GmbH strives to provide you with the best possible service. In order to provide this service we may need to collect information from you from time to time. At all times we try to only collect the information we need for the particular function or activity we are carrying out and use it in accordance with this privacy policy.

We process two basic types of information: Personal Data and Non-Personal Data. Personal Data means any information that relates to an identified or identifiable natural person (e.g., name, email address), whereas Non-Personal Data means information that does not (e.g., statistic data, simulation data).

We process Personal Data on the following legal bases:

1. Processing is necessary to perform a contract with You, or to enter into a contract with You. This includes, for example, responding to related requests, providing customer support, notifying You about issues related to a service subject to the contract, performing other contractual obligations, or answering related questions.
2. Our legitimate interests:
   • to achieve and maintain safety and security and optimal performance of the Website and associated infrastructure to provide Our services
   • to ensure safety and security of users;
   • to detect and prevent fraud;
3. Compliance with legal obligations that we are subject to.
4. Based on Your consent for the respective purpose, e.g. for receiving our newsletter or other communication. 

2 Collected / Processed Data

Interactions with the Website

When You interact with the Website, We collect and store the following data:

• Device information about Your computer, mobile device, or other device that You use to access the Website. This information may include IP address, geolocation information, unique device identifiers, operating system, browser type, browser language, and other transactional information;
• Usage and traffic information about Your use of the Website. This information includes a reading history of the pages You view.
• Additional “traffic information” such as time of access, date of access, software crash reports, application events and errors, session identification number, access times, and referring site addresses.
• Your search terms and search results.
• Other information regarding Your use of the Website.

Further, We process additional data that You provide to Us in the following cases:

Contact Form

When you use the contact form, We process the data that You submit in the form: The contact form includes the contact data that We need to answer Your request (name, affiliation, email adress, phone number) and Your request text. In addition, You can choose to subscribe to our newsletter, if you check the respective box (see Newsletter below).

MyGTS

If you register for a MyGTS account, we collect and process:

• Contact data (gender, name, affiliation, job title, academic title, country/region, email address, whatelse?)
• login data
• device, usage, traffic and additional information as stated above, specific to the services provided within MyGTS

We use this information for the purposes mentioned in §1. For performing the contract with You, this includes to:

• identify You as the account owner
• stay in touch with You as required (e.g. answer Your requests, provide support)
• notify You about issues regarding Our services themselves (e.g. MyGTS, SimulateOnline) that affect Your account or Your usage of the account (e.g. maintenance works, other downtimes, exceeding of quota limits or data retention periods, technical issues, changes in features, etc.)

SimulateOnline

If you choose to use SimulateOnline, we additionally store the data that you create or upload within Your use of the service (e.g. running simulations). The following conditions apply:

• Data created in or uploaded to free / demo accounts is public to all accounts, and We may publish it or otherwise use it to promote Our products and services
• You are not allowed to upload or otherwise store any Personal Data in SimulateOnline
• The amount of space (quota) as well as applied policies for simulation data retention depend on Your account type – plase contact us for currently available options

Newsletter

To stay informed about TCAD-related issues and news about GTS and Our products, You are welcome to subscribe to Our low-volume newsletter (typically less than 12 messages per year).

• If You sign up for a MyGTS account, or if You already have a MyGTS account, You can opt in to receive the newsletter within MyGTS (or opt out at any time)
• If you do not have, or do not want, a MyGTS account, You can subcribe/unsubsscribe separately

The respective links are provided in MyGTS Home on this Website.

• Additionally, You can opt in to receive the newsletter when using the Contact form

In any case, You can update Your data or unsubscribe from the newsletter by following the link at the bottom (footer) of each newsletter message that you receive.

3 Social Media

When You interact with the Website or Your Account through a social media platform, such as Facebook, LinkedIn, Twitter, Tumblr, YouTube, or Pinterest, We may collect the Personal Data that You make available to Us on that platform including Your account ID or handle. We will comply with the privacy policies of the corresponding social media platform and We will only collect and store such Personal Data that We are permitted to collect by these social media platforms.

Please do NOT supply any other person’s Personal Data to Us, unless the respective person has given their consent to You to do so.

Please be aware that when You use any social media platform, all terms, conditions, privacy policies and other policies of the respective platform apply to You.

4 Use of Personal Data

We do NOT sell or license Your Personal Data to any third party.

We may process any of Your Personal Data identified in this Privacy Policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is Our legitimate interests, namely the protection and assertion of Our legal rights, Your legal rights and the legal rights of others.

In addition to the specific purposes for which We may process Your Personal Data set out in this clause, We may also process any of Your Personal Data where such processing is necessary for compliance with a legal obligation to which We are subject, or in order to protect Your vital interests or the vital interests of another natural person.

Specifically, We use Your Personal Data for the following:

• responding to Your queries and requests;
• investigating complaints;
• enforcing Our Terms and Conditions;
• as otherwise required or authorized by law or government agency.
• providing Goods and Services to You;
• verifying Your identity;
• processing Your requests or instructions;
• customizing Services;
• providing tips, news and/or updates;
• processing Your feedback on Goods and Services.

5 Disclosure Of Personal Data

We may disclose Your Personal Data where such disclosure is necessary for compliance with a legal obligation to which We are subject, or in order to protect Our vital interests, Your vital interests, or the vital interests of another natural person. We may also disclose Your Personal Data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6 Retaining and Deleting Personal Data

Personal Data that We process for any purpose shall not be kept for longer than is necessary for that purpose or those purposes.

Generally, We will retain Your Personal Data for a maximum period of 6 months. In some cases, it is not possible for Us to specify in advance the periods for which Your Personal Data will be retained. In such cases, We will determine the period of retention based on Our legitimate interests, namely the proper administration of Our Website and business.

Notwithstanding the other provisions of this Section, We may retain Your Personal Data where such retention is necessary for compliance with a legal obligation to which We are subject, or in order to protect Your vital interests or the vital interests of another natural person.

7 Data Security

We follow generally accepted industry standards to protect the information submitted to Us, both during transmission and once We receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in Our possession. This includes, for example, firewalls, password protection and other access and authentication controls.

We use HTTPS

HTTPS (Hypertext Transfer Protocol Secure) is an internet communication protocol that protects the integrity and confidentiality of data between your computer and globaltcad.com. The use of HTTPS makes sure your communication with us is:

Encrypted — The data you exchange with us is secure from eavesdroppers. That means that when you are browsing globaltcad.com, nobody can track your activities across multiple pages, or steal the data exchange between your computer and globaltcad.com.

Integral — The use of HTTPS preserves the integrity of data. Your data cannot be modified or corrupted during transfer.

Authenticated — HTTPS protocol authenticates your communication with us. This ensures that you are always communicating with our servers.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information You transmit to Us or store on the Website, and You do so at Your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of Our physical, technical, or managerial safeguards. If You believe Your Personal Data has been compromised, please contact Us at info (at) globaltcad (dot) com.

If We learn of a security systems breach, We will notify You electronically so that You can take appropriate protective steps. We may post a notice through the Website if a security breach occurs.

8 Account Data

We may process Your Account Data (“Account Data“). The Account Data may include Your name and email address. The source of the Account Data is You. The Account Data may be processed for the purposes of operating Our Website, providing Our Services, ensuring the security of Our Website and Services, maintaining back-ups of Our databases and communicating with You. The legal basis for this processing is our legitimate interests, namely the proper administration of Our Website and business.

9 User Content Data

We may process information that You upload, create, edit or otherwise store on Our Website or through Our Services, e.g. MyGTS, SimulateOnline (“User Content Data“). The User Content Data may be processed for the purposes of administering Our Website and Services and, depending on Your account type, publication. The legal basis for this processing is a contract between You and Us or taking steps at Your request to enter a contract.

10 Notifications Data

We may process information that You provide to Us within Your MyGTS Account for the purpose of receiving email notifications regarding Your account, and/or subscribing to newsletters (“Notification Data“). The Notification Data may be processed for the purposes of sending You the relevant notifications and/or newsletters. The legal basis for this processing is contract (account notifications) / consent (newsletters).

11 Correspondence Data

We may process information contained in or relating to any communication that You send to Us (“Correspondence Data“). The Correspondence Data may include the communication content and metadata associated with the communication. Our Website will generate the metadata associated with communications made using the Website contact forms. The Correspondence Data may be processed for the purposes of communicating with You and record-keeping. The legal basis for this processing is Our legitimate interests, namely the proper administration of Our Website and business and communications with users.

12 Your Data Privacy Rights

We have summarized the rights that You have under the General Data Protection Regulation (GDPR) in this Section. Some of the rights are complex, and not all of the details have been included in Our summaries. Accordingly, You should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Right to Access. You have the right to confirmation as to whether or not We process Your Personal Data and, where We do, access to the Personal Data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of Personal Data concerned and the recipients of the Personal Data. Providing the rights and freedoms of others are not affected, We will supply to You a copy of Your Personal Data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access Your Personal Data in MyGTS by visiting https://mygts.globaltcad.com/en/profile when logged in.

Right to Rectification. You have the right to have any inaccurate Personal Data about You rectified and, taking into account the purposes of the processing, to have any incomplete Personal Data about You completed.

Right to Erasure. In some circumstances You have the right to the erasure of Your Personal Data without undue delay. Those circumstances include: the Personal Data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; You withdraw consent to consent-based processing; You object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the Personal Data have been unlawfully processed.

However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

Right to Restrict Processing. In some circumstances You have the right to restrict the processing of Your Personal Data. Those circumstances are: You contest the accuracy of the Personal Data; processing is unlawful but You oppose erasure; We no longer need the Personal Data for the purposes of Our processing, but You require Personal Data for the establishment, exercise or defense of legal claims; and You have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, We may continue to store Your Personal Data. However, We will only otherwise process it: with Your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

Right to Object to Processing. You have the right to object to Our processing of Your Personal Data on grounds relating to Your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in Us; or the purposes of the legitimate interests pursued by Us or by a third party. If You make such an objection, We will cease to process the Personal Data unless We can demonstrate compelling legitimate grounds for the processing which override Your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

You have the right to object to Our processing of Your Personal Data for direct marketing purposes (including profiling for direct marketing purposes). If You make such an objection, We will cease to process Your Personal Data for this purpose.

You have the right to object to Our processing of Your Personal Data for scientific or historical research purposes or statistical purposes on grounds relating to Your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

Right to Data Portability. To the extent that the legal basis for Our processing of Your Personal Data is consent, or that the processing is necessary for the performance of a contract to which You are party or in order to take steps at Your request prior to entering into a contract, and such processing is carried out by automated means, You have the right to receive Your Personal Data from Us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

Right to Complain to a Supervisory Authority. If You consider that Our processing of Your Personal Data infringes data protection laws, You have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of Your habitual residence, Your place of work or the place of the alleged infringement. In Austria, this authority is the Austrian “Datenschutzbehörde”.

Right to Withdraw Consent. To the extent that the legal basis for Our processing of Your Personal Data is consent, You have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

We strive to facilitate that You can exercise Your rights (e.g. correction, erasure, etc.) directly within Your MyGTS account. If this is not possible, You may exercise any of Your rights in relation to Your Personal Data through written notice to Us. See Our contact details at the top of this Policy.

13 California Privacy Rights

If You are a California resident, California Civil Code Section 1798.83 permits You to request and obtain from Us, information regarding the disclosure of Your Personal Data to the third parties for direct marketing purposes in the preceding calendar year, free of charge, once a year.

We do not share Your Personal Data with third parties for those parties’ direct marketing use. For more information about Our privacy and data collection policies, You may wish to review Our Privacy Policy.

California residents, who are under 18 and are registered users of We, are allowed to request and have removed, any content or information that they have posted publicly. However, in cases where the law does not require or allow the removal of information, this may not be applicable. This is under California Business and Professions Code Section 22581.

California Do Not Track Disclosure: We do not track the personally identifying information of Our users and visitors over time and across third party websites to provide targeted advertising. However, some other third-party websites do keep track of Your browsing activities so that they can tailor the information or advertising they present to You. If You wish to opt out of this tracking, You can enable privacy settings in Your browser.

14 No Personal Data From Children

We do not knowingly collect Personal Data from children under 16 years of age. The Website is not directed to children under the age of 16.

If You are under 16 years of age, You should not provide Personal Data to Us.

If We discover that a child under the age of 16 has provided Us with Personal Data and We do not have parental consent, We will immediately delete that child’s information.

15 Cookie Policy

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but Personal Data that We store about You may be linked to the information stored in and obtained from cookies.

Cookies We Use

We do not use cookies for tracking or advertizing purposes. We only use cookies of the following types:

Session Cookies

These are temporary cookies that contain no expiration date and  are deleted after the users browser is closed. You will be required to log in again at the next session, where you will be treated as a new user

Session cookies examples: Shopping cart, remembering previous actions, managing and passing security tokens, multimedia content player session cookies, load balancing session cookies and third party social content plug in sharing cookies

Functionality Cookies

Functionality cookies allow us to remember choices that have been made by you in order to create an experience that’s made to fit. These cookies safely store authentication and identification information, for example your language selection or region.

Purpose Of Using Cookies

Authentication – We use cookies to identify You when You visit Our Website and as You navigate Our Website;

Status – We use cookies to help Us determine if You are logged into Our Website;

Personalization – We use cookies to store information about Your preferences and to personalize the Website for You, e.g. Your language choice;

Security – We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect Our Website and Services generally.

16 Analytics

We use Matomo to analyze usage of the Website. Matomo is open-source software, and it is hosted within the Website. Collected data includes kinds of data as stated in §2, and includes data that is necessary to fulfill Your browser’s request, e.g. Your IP adress, the pages You visit, the page You came from (referer), how long and how often You visit the Website. We use Matomo’s option to anonymize IP adresses.

Our legitimate interest is optimization of the Website.

Analytics Opt-Out

Opt-out complete; your visits to this website will not be recorded by the Web Analytics tool. Note that if you clear your cookies, delete the opt-out cookie, or if you change computers or Web browsers, you will need to perform the opt-out procedure again.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

You are not opted out. Uncheck this box to opt-out. You are currently opted out. Check this box to opt-in.

The tracking opt-out feature requires cookies to be enabled.

(If you have disabled cookies in your browser or if you are using an ad blocker or similar filter, a checkbox might still appear and remain checked even though tracking is not functional.)

17 Third-Party Services

FriendlyCaptcha

To prevent abuse of our web forms (e.g. running online attacks or sending spam), We use FriendlyCaptcha. FriendlyCaptcha is a service of Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany. More information is available at https://friendlycaptcha.com.

When you use the form, the captcha calculates the answer to a challenge in the form page, and that answer is checked by the server when accepting the form input. Data of the form fields will not be processed by FriendlyCaptcha, and any log data will be cleared after 30 days.

We entered a contract with FriendlyCaptcha for protecting Your Personal Data.

Brevo

If you opted in to use SimulateOnline, We need to send status and account information messages to You at certain events (such as, e.g. “over quota” warnings, information regarding retention/clearance of User Content Data, or Your account status). For sending such messages, We use Brevo. Brevo is a service of Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany (shortly also “Brevo”).

The data necesary to address you (your email address, name, optionally gender) and to optimize delivery (country/region) will be processed by Brevo. Additional kinds of information as stated in §2 will be processed. Brevo’s privacy policy can be found at https://www.brevo.com/legal/privacypolicy/ .

Messages sent by Brevo generally contain means to track usage of the message, such as tracking pixels or other known techniques. This helps us evaluate when, where or if at all You read the message and/or follow links in the message, and the kind and capabilities of the device You read the message with. The data collected includes device information, usage and traffic information as stated in §2, and will be stored so that we can optimize the content as well as the design/layout of the messages to improve their usefulness to You and better match Your requirements.

We entered a contract with Brevo, for protecting Your Personal Data.

This data processing only occurs as long as you opt to use SimulateOnline; You can stop using SimulateOnline at any time by unchecking the “I want to use SimulateOnline” checkbox in your MyGTS account at https://mygts.globaltcad.com/en/profile.

MailChimp

For sending messages to You, We use MailChimp. MailChimp is a service of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA (shortly also: “The Rocket Science Group”). The Rocket Science Group offers information about its data protection terms at https://mailchimp.com/legal/privacy/ and https://mailchimp.com/legal/ .

The data necesary to address you (your email address, name, optionally gender) and to optimize delivery (country/region) will be processed by The Rocket Science Group. Additional kinds of information as stated in §2 will be processed, and the date and time of your subscription.

Messages sent by The Rocket Science Group generally contain means to track usage of the message, such as tracking pixels or other known techniques. This helps us evaluate when, where or if at all You read the message and/or follow links in the message, and the kind and capabilities of the device You read the message with. The data collected includes device information, usage and traffic information as stated in §2, and will be stored so that we can optimize the content as well as the design/layout of the messages to improve their usefulness to You and better match Your requirements.

We entered a contract with MailChimp including the Data Processing Addendum, for protecting Your Personal Data. You can find more information at https://mailchimp.com/legal/data-processing-addendum/.

For subscribing/unsubscribing to/from the newsletter at any time, please see “Newsletter” above.

18 Links To Other Websites

The Website may contain links to other sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other sites. We are not responsible for the actions and privacy policies of third parties and other sites.